The Job Log

Author Company: Lazy Bayou

Category: Business

Help desk ticket tracking.

Screenshot: The Job Log
Program Name: The Job Log
Version: Major Update
Release Status: 3.0
Release Date: 18.10.2007
Price: $ 24.95
License: Shareware
Install_Support: Install and Uninstall
OS Support: Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Premium,Windows Vista Business,Windows Vista Enterprise,Windows Vista Ultimate,Windows Vista Home Basic x64,Windows Vista Home Premium x64,Windows Vista Business x64,Windows Vista Enterprise x64,Windows Vista Ultimate x64
Language: English
System Requirements: IE 6.0 or later
File Size: 40.22Mb.
Download The Job Log

Description:

The Job Log is designed for the small business that wants to track calls coming into their help desk and/or the customer service department for follow up after assigning support personnel to resolve the issue. Tickets are issued as the call is taken by the support desk. Once the issue is resolved the resolution is saved to the knowledge base where future issues of the same nature can possibly be resolved while the caller is still on the phone. Reports showing open tickets by department and technician allows management to keep up with open tickets that may need to be escalated in order to get the issue resolved in a timely manner.

Tags: job,work order,track,trackit,ticket,customer support,help desk,help,support